EQ's Chief People Officer, Andrew Stephenson has extensive experience in shaping customer-focused cultures and driving customer growth and satisfaction. Andrew's background has also led various programmes focused on workplace well-being and diversity and inclusion. Andrew has headed up HR and IT for Waterstones Booksellers and Lookers plc, HR and Property for DFS plc, whilst also holding Operational positions at EY, B&Q and Vodafone. Additionally, Andrew has been a Trustee of Citizens Advice, chairing the People and Remuneration Committee, and a board advisor to HMRC’s customer experience committee. With a Doctorate in Business Administration from Staffordshire University to his name, Andrew is a Chartered Fellow of CIPD and a Chartered Manager and Fellow of the CMI. Andrew now adds Armstrong Craven to his already well-established portfolio and looks to support us in our efforts to build momentum in the ever-evolving business world.