The Telecommunications industry is one that has seen several step changes in the last 10-15 years and trying to keep pace and establish a position in this ever-changing market has been challenging.
Today the market is fairly fragmented with traditional telecommunication operators now competing with digital communication providers like Whatsapp, Zoom and Microsoft teams. As digital-first is now the preferred approach to communication, the industry is struggling to attract sufficient talent to support its need to transform and diversify.
As Talent Acquisition teams look to support the business with continuous change and transformation, they need to develop a talent strategy that accounts for shifting roles and skills, by adopting a holistic approach that understands changes in the market and the needs of its customers. Most transformation agendas focus on overhauling systems and processes, so it’s key for HR leaders to elevate talent as a strategic lever by reshaping the workforce capability.